Delivery Methods

Answer: Smaller Orders will be sent with Grab. Any bigger order will be sent with a logistic partner.

 

Delivery Time

Answer: This depends on the availability of the products, the order size as well as the customer location.  

 

Delivery Costs

Answer: Depends on the order size as well as the customer location.

What are the methods I can pay with?

Answer: You are able to pay with credit card. Please have a look at the payment terms.

 How do I receive an invoice? 

Answer: The invoice will be sent via mail.

How can I create an Account?

Answer: You can create an account by going to “Log In” and click on “create an account”.

 

Where do I change my password? 

Answer: Change your password within your account settings. 

 

What can I do when I forget my password? 

Answer: Click on “Forgot password” when you are trying to login. 

 

How to change my address?

Answer: You can change or add an address within the account settings.

 

Where do I receive my order confirmation?

Answer: You will receive your order confirmation via mail. If you haven’t received your order confirmation within 24h please contact our support service

 

Where Can I view my order history? 

Answer: You can find your order history within your account.

 

How long does my order take? 

Answer: This depends on the availability of the products, the order size as well as the customer location. You can track your order with the link within the order confirmation.

 

Can I return my order?

Answer: No, our products cannot be returned.